Duplicates are returned even though they are not supposed to. unless I
misunderstood the way it supposed to work.
Goal: to detect duplicate leads based on lastname and any phone numbers.
Test:
Set up DDR:
Rule 1: lastname exact match, business phone exact match
Rule 2: lastname exact match, home phone exact match
Our understanding of DDR is that if both the lastname and business phone
match, return a duplicate; OR if both the lastname and home phone match,
it
should return a duplicate, otherwise, if a lastname match but no phone
number
match, it should not return a duplicate.
However, We are getting duplicates even though it should not return a
duplicate. i.e. it also return duplicates results when a lastname match
but
business phone does not match!!
Any comments/clarification welcome.
Regards,
Joe
|
