Hello,
our customer of CRM 4.0 re****ts different behavior with following 2
scenarios of sending an e-mail:
Scenario A: An e-mail is created and sent from Outlook. Then it is tracked
in CRM from the "Sent" folder clicking on the "Track in CRM" button.
Scenario B: An e-mail is created in Outlook, tracked in CRM clicking the
"Track in CRM" button in the Outlook e-mail form and THEN sent to the
recipient.
Both scenarios give different results on recipient's side with
non-Microsoft
e-mail client. In scenario A the recipient could see the attachments
correctly (pdf, doc files). In scenario B the recipient could see only
"winmail.dat" instead of the attachments. He uses Windows XP, Office 2007,
hosted SMTP e-mail server.
Another user with Windows Vista and the same Office 2007 re****ts re****ts
opposite results - Scenario B is correct.
We checked the settings in Outlook - html e-mails are chosen.
Do you have any idea what's going on? Is it possible to customize the
e-mail
format or behavior?
thank you for any idea,
Jan
