I help maintain content for my company's website. We post links to several
PDF do***ents so our customers have info they need readily available. We
get
a fairly consistent complaint from some (not all) users that when the
click
on a PDF do***ent link they get a pop-up window asking for a password.
This
only happens when users try to access the MSDS (material safety data
sheet)
do***ents that are listed in a table. The links to the PDF are inserted
as
attachments, just like all the other do***ents on the website. I and
the
other content manager are unable to recreate this issue on our computers.
We
maintain the website using MCMS. We initially thought it may be a browser
or
cookie issue, but we aren't sure. We have been having this problem
intermittently for at least 2 or 3 years and aven't been able to find a
good
fix.
Has anyone run into this before? Have any ideas on how to cure the
problem?
Any advice/assistance is greatly appreciated!
